canduTerms of Use
When you create an account on candu, you enter into an agreement with us about how our platform operates, what we expect from you, and what you can expect from us. These terms set out the rules that govern your use of our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, sportsbook markets, and all other services we offer.
We've written these terms to be clear and fair. We explain how account creation works, what happens when you deposit and withdraw funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, and how we handle disputes. We also set out the jurisdictional boundaries of our service—candu operates only where local law permits, and you're responsible for verifying that access complies with your own jurisdiction's regulations.
This page covers the core commitments we make to you and the commitments we ask from you. If you have questions about any section, our support team is available in English and Indonesian during business hours across Jakarta, Surabaya, Bandung, Medan, and Semarang time zones.
Account Opening & Eligibility on candu
To open an account on candu, you must be of legal age in your jurisdiction and not prohibited by local law from accessing online gaming or sportsbook services. We require identity verification before you can deposit funds or withdraw winnings. You'll upload a national ID, passport, or driving license through our secure portal; we use this information to comply with anti-money-laundering standards and to confirm your eligibility.
When you create your candu account, you agree to provide accurate information and to keep your login credentials confidential. You're responsible for all activity on your account. If you suspect unauthorized access, contact our support team immediately—we'll help you secure your account and review any suspicious transactions. We do not hold you liable for unauthorized activity if you report it promptly.
Deposits, Withdrawals & Payment Methods on candu
We support nine payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet. Each channel has transparent deposit and withdrawal timelines. Mobile wallets typically credit instantly; bank transfers usually process within one business day (longer during regional holidays like Idul Fitri or Idul Adha).
When you deposit on candu, funds are credited to your account balance and become available for slot spins, live-dealer play, sportsbook markets, or tournament entries. Withdrawals follow the same pathway: you submit a request through your account dashboard, we verify your identity and account history, and funds return to your chosen payment method. We do not charge withdrawal fees, though your bank or payment provider may apply their own charges.
We reserve the right to hold withdrawals for verification if we detect unusual account activity or if required by regulatory standards. Typical verification windows span business hours in the Jakarta and Surabaya regions. We'll notify you via email with an expected timeline if your withdrawal is subject to additional review.
- Deposit minimums
- Vary by payment method; typically low to accommodate cautious first-timers. Check your chosen channel for specifics.
- Withdrawal holds
- Standard verification periods apply; we apply consistent rules across all users and payment methods.
- Currency
- candu operates in Indonesian Rupiah (IDR). Conversion rates are set by your payment provider if you deposit from another currency.
- Account balance
- Your balance covers all candu services—slots, live-dealer, sportsbook, tournaments. No separate wallets or logins required.
Bonus Terms & Tournament Rules on candu
We run daily and weekly tournaments across our slot portfolio (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) and sportsbook markets. Tournament entry is optional; you can play individual spins or matches without tournament participation. Entry fees are deducted from your candu account balance and are non-refundable once a tournament begins.
Prize pools and leaderboard rankings are determined by actual participation and game outcomes. We do not offer fixed bonus amounts or guaranteed returns. Any promotional offers we advertise are subject to specific terms—we publish these clearly before you opt in. Bonuses, if offered, are credited to your account and may carry usage restrictions (e.g., playthrough requirements or game-category limits). We reserve the right to modify or withdraw promotional offers with notice.
Tournament results are final once the event closes. We do not reverse tournament outcomes or redistribute prizes based on player disputes. If you believe a technical error affected your tournament participation, contact our support team within 24 hours with details; we'll investigate and respond within one business day.
Your Rights & Our Commitments on candu
We commit to fair gameplay. All our slot games and live-dealer tables use certified random-number generators audited by independent third parties. We publish return-to-player (RTP) percentages for each game within the game interface. We do not manipulate outcomes, and we do not offer insider information about future results.
We protect your personal data according to our privacy policy. We use industry-standard encryption for all transactions and account access. We do not sell your data to third parties, and we do not share your account information without your consent (except where required by law or regulatory authorities).
You have the right to close your candu account at any time. If you request account closure, we'll process your request within one business day. Any remaining balance will be returned to your chosen payment method. We may retain your account data for regulatory compliance and fraud prevention, but we will not use it for marketing or promotional purposes after closure.
Dispute Resolution & Jurisdiction
If you have a dispute with candu, we encourage you to contact our support team first. We respond to inquiries in English and Indonesian during business hours. Most disputes are resolved through direct communication within 5-7 business days.
If direct resolution is not possible, disputes are subject to the laws of the jurisdiction where candu operates. We do not accept liability for indirect or consequential damages. Our maximum liability to you is limited to the amount you have deposited on candu in the preceding 12 months.
These terms are governed by the jurisdiction in which candu is licensed and operated. By using candu, you agree to submit to the jurisdiction of that territory's courts for any legal proceedings. You also acknowledge that candu's services are available only where local law permits, and you are solely responsible for verifying compliance with your own jurisdiction's regulations.
Our Commitments & Your Responsibilities
We at candu undertake to operate transparently, protect your funds, and respond to your inquiries with professionalism and care. We maintain multilingual support, clear payment pathways, and consistent account-management practices. We do not make promises about outcomes or guaranteed returns—we promise fair mechanics, documented rules, and respectful service.
In return, we ask that you use candu responsibly. Do not attempt to circumvent our security measures, do not create multiple accounts to exploit bonuses, and do not engage in fraud or money-laundering. Violations of these terms may result in account suspension or permanent closure, and we may report serious violations to relevant authorities.
If you have questions about these terms, contact our support team. We're here to clarify our policies and help you understand your rights and responsibilities on candu. Whether you're exploring our slot games during a Liga 1 season or planning sportsbook entries around Piala AFF fixtures, we're committed to keeping your experience clear, fair, and secure.