candu Privacy Policy

This page describes what we collect when you use candu and how we keep that data protected. Our privacy practices reflect our commitment to transparency—we explain which personal information we gather, how we use it, and who has access to it. We also outline your rights regarding your data and the technical measures we use to safeguard your account across our platform.

We at candu take data security seriously. Your identity documents, payment details, transaction history, and game activity are encrypted and stored according to industry standards. We do not sell your personal information to third parties, and we do not use your data for purposes outside what you would reasonably expect when using our platform for slot games, live-dealer tables, sportsbook markets, and other services.

If you have questions about how we handle your data or if you want to exercise your privacy rights, our support team is available in English and Indonesian during business hours across Jakarta, Surabaya, Bandung, Medan, and Semarang time zones.

What We Collect on candu

We collect personal information during account creation, identity verification, and ongoing platform use. When you sign up for candu, we ask for your email address, phone number, date of birth, and username. This information lets us create and manage your account and contact you about important account matters.

We also collect identity documents—national ID, passport, or driving license—during account verification. We use this to comply with anti-money-laundering regulations and to confirm your eligibility to use our services. We store these documents securely and separate from your gameplay activity. We do not share them with marketing partners or advertisers.

Our candu platform records your transaction history, including deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, as well as withdrawals and game activity. This data helps us track your account balance, settle disputes, and detect fraudulent activity. We also collect technical information—your device type, IP address, and browser details—to maintain platform security and troubleshoot technical issues.

Note: We do not collect sensitive personal information beyond what is necessary for account verification and regulatory compliance. We never ask for your password via email or live chat.

How We Use Your Data on candu

We use your personal information to operate candu and deliver the services you expect. Your email and phone number let us send account notifications, withdrawal confirmations, and support responses. Your transaction history enables us to calculate your account balance, process withdrawals, and provide you with an accurate record of your activity.

We use identity documents exclusively for regulatory verification and compliance. We do not use your data to profile you for marketing purposes or to build advertising profiles. We may contact you about account-related matters—such as security alerts, service updates, or support responses—but we do not send unsolicited promotional emails or texts unless you have explicitly opted in.

Our candu platform uses your gameplay data (which games you play, when you play, and how often) to improve game recommendations and platform features. We analyze this data in aggregate form—never at the individual level for external marketing. We also use this information to detect patterns that might indicate problem usage and to offer support resources when appropriate.

Third-Party Processors & Data Sharing on candu

Our candu platform relies on third-party service providers to process payments, host data, and deliver certain services. When you deposit via mobile banking, local payment, online payment, e-wallet, or your bank, those payment processors receive your transaction details directly. We do not store your full card or wallet credentials; payment providers handle that encryption.

We may also share your data with:

Anti-fraud services to detect suspicious account activity
Regulatory authorities if required by law (e.g., AML compliance queries)
Our cloud hosting provider (your data may be stored outside your jurisdiction)
Customer support platforms that help us respond to your inquiries

We do not sell your personal information. We do not share your data with advertisers, data brokers, or marketing companies. Our third-party processors are bound by confidentiality agreements and use your data only for the purposes we specify.

Payment processors: mobile banking, local payment, online payment, e-wallet, and bank partners receive transaction data directly; we do not store raw card/wallet details.
Cloud hosting: Our data may be hosted on servers outside your jurisdiction but is encrypted and access-restricted.
Support platforms: Third-party systems help us manage live chat and email support; they handle your inquiry data confidentially.
Regulatory partners: We share data with compliance authorities only when legally required.

Your Rights & Data Protection on candu

You have rights over your data on candu. You can request access to all personal information we hold about you. You can ask us to correct inaccurate information or delete your account data (subject to legal retention requirements). You can also request a portable copy of your data in a standard digital format.

To exercise these rights, contact our support team in English or Indonesian. We will respond within 14 business days with confirmation or clarification. Some data must be retained for regulatory purposes (e.g., transaction records for anti-money-laundering compliance), but we will explain any retention requirements when you make a request.

If you believe we've mishandled your data, you have the right to lodge a complaint with the relevant regulatory authority in your jurisdiction. We encourage you to contact us first so we can address your concerns directly.

Cookies & Tracking on candu

Our candu platform uses cookies and similar tracking technologies to maintain your login session, remember your preferences, and analyze how you navigate our site. Essential cookies are necessary for the platform to function; optional cookies help us understand user behavior and improve our service.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies may affect your user experience but will not prevent you from accessing candu's core features. We do not use third-party tracking cookies for retargeting or behavioral advertising.

Our Data Protection Commitments

We at candu use industry-standard encryption (SSL/TLS) to protect data in transit. Your account credentials are stored using secure hashing algorithms. We conduct regular security audits and penetration tests to identify and fix vulnerabilities before they become problems.

We limit access to your personal information to candu employees who need it to perform their job—customer support, fraud detection, compliance, and technical operations. All staff are bound by confidentiality agreements. We do not grant access to third-party vendors without specific justification and encryption safeguards.

Our data retention policy is straightforward: we keep your personal information for as long as your account is active, plus a reasonable period afterward to handle disputes and comply with legal requirements. Transaction records are typically retained for the duration required by anti-money-laundering regulations in our operating jurisdiction. If you close your account, we retain minimal data and limit its use to legal compliance and fraud prevention.

If you notice suspicious activity on your candu account or believe your data has been compromised, contact our support team immediately. We're available in English and Indonesian during business hours, and we'll help you secure your account and investigate any unauthorized access. Your data security is our priority, and we're committed to transparent communication throughout any incident response.